opus

jc


not yours

because I say so


Previous Entry Share Next Entry
Retarded people are on the other end of my phone.
frustration, computer problems, oops
jc
It's time to top up my Mini Cash ISA, so I go to the web site to do so. The form wants my client reference number, which is a long string of digits I can never remember; I only see it in paper communications from the company, never through e-mail. Safari refuses to autofill the form, so I'm left with two options: rake around for buried letters, or try and phone up and have somebody tell me. I choose the latter option.

A vague-sounding girl answers the phone, and I explain my situation, explicitly stating that I'd like a reminder of my client reference number. She says fine, but she'll need to go through a few security questions with me first. She asks me my client reference - oh, sorry, my postcode. What's my full name. What's my post- oh, sorry, the first line of my address. What's my date of birth. And finally, what's my national insurance number (?!).

Security questions cleared, she continues, "and what can I do to help you today?" I sense trouble.

For the third time, I remind her, "I'd like a reminder of my client reference number, please."

She replied, verbatim: "I'm sorry sir, we're not allowed to give out client reference numbers over the phone."

Please excuse me while I go bang my head on the wall a few times before I rake around for a letter.

  • 1
Despite the fact they ask YOU for it over the phone. Legendary.

  • 1
?

Log in

No account? Create an account