CAPS LIKE WHOA (jc) wrote,
CAPS LIKE WHOA
jc

  • Mood:

Retarded people are on the other end of my phone.

It's time to top up my Mini Cash ISA, so I go to the web site to do so. The form wants my client reference number, which is a long string of digits I can never remember; I only see it in paper communications from the company, never through e-mail. Safari refuses to autofill the form, so I'm left with two options: rake around for buried letters, or try and phone up and have somebody tell me. I choose the latter option.

A vague-sounding girl answers the phone, and I explain my situation, explicitly stating that I'd like a reminder of my client reference number. She says fine, but she'll need to go through a few security questions with me first. She asks me my client reference - oh, sorry, my postcode. What's my full name. What's my post- oh, sorry, the first line of my address. What's my date of birth. And finally, what's my national insurance number (?!).

Security questions cleared, she continues, "and what can I do to help you today?" I sense trouble.

For the third time, I remind her, "I'd like a reminder of my client reference number, please."

She replied, verbatim: "I'm sorry sir, we're not allowed to give out client reference numbers over the phone."

Please excuse me while I go bang my head on the wall a few times before I rake around for a letter.
Subscribe

  • TV's back: week one

    It's been quiet in TV land these past few months, which coupled with a rather boring summer at work has made for a rather boring summer overall,…

  • The thought occurred

    I'm sorry, but looking at the new Microsoft Store logo: Can you really blame me for making the association? I think I'll trademark that.

  • Bye-bye, privacy

    This morning I went on Google Maps and discovered, completely at random, that they've very quietly enabled Street View for Edinburgh, and indeed…

  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 1 comment