After a short wait the first time, I'm connected to Dan (Spares), who asks me how old the appliance is before I'm promptly disconnected from the system. I include the information in my second attempt, and once I'm connected to Dan (Spares) a second time, Dan (Spares) connects me to Emma (Service), who decides to ignore me and not speak at all. After ten minutes I close the session, and begin again. Third time, and I'm not connected yet.
It's back to the phone with me...