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because I say so

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Oh dear
I just helped out a trainee Freeserve call centre operator with his initial exam.

He asked questions such as "what does USB stand for?" and "what does Modem stand for?".

I shudder to think that this guy will go on to be one of the all too many call centre monkeys helping people out with their technical Internet issues.

16:38: ...Which leads me to think that maybe it takes a non-technically minded person to work in tech support. Perhaps it figures that any sane technically minded person wouldn't go NEAR a job in a call centre. Ah well, such is life.